FAQs

FAQs

Tickets

If you have eTickets we can resend them to you (but check your spam folders first). Like any other box office or ticket agency we cannot replace lost paper tickets.

Sorry, we cannot refund unwanted tickets.

We do not reserve any tickets for sale on the gate so if they sell out before the weekend they will not be available on the gate. If tickets sell out we will announce it on the website so please check the home page before leaving home if you intend to buy tickets on the day.

 

Under 10’s are free. You can simply ask for Under 10 tickets on arrival but we prefer it if you add them to your basket when ordering your tickets so that we know how many will be coming  and can ensure that there will be adequate amusements for them in the Kidzone.

 

Parking

The Rural Life Museum, Reeds Road, Tilford, Farnham, Surrey, GU10 2DL. 

 Yes there’s loads of FREEEEEEEEEEE parking!

Yes, as long as it is removed by midday on the Monday

 

The nearest station is Farnham railway station. It is approximately 3 to 3.5 miles away from the site.  There are plenty of taxis available in the taxi rank but sadly no buses that go to the Rural Life Living Museum.

 

There is a bicycle rack adjacent to the on-site cafe within the festival arena. Please bring your own lock.

 

What to pack...

Sorry – fireworks are strictly prohibited.

Professional camera equipment is not permitted. You can bring your ‘professional’ hand held camera but the use of tripods, lens cases and other professional equipment is not allowed without press accreditation. These are the rules of the artists and not Weyfest.

To enable us to comply with the four licensing objectives alcohol cannot be brought into the festival arena but can be brought onto the camp site. We do, however, provide a very reasonably priced bar. Glass cannot be brought in to the festival for health & safety reasons but is allowed on the camp site. Please note that for safety reasons bags will be searched on entry to the arenas and entry will be refused if alcohol/glass/knives (or any potential weapons) are found in your bag. Small quantities of food are permitted in the arena.

Yes, dogs are welcome except in the cafe and some eating areas but must be kept on a lead and away from the speaker stacks at all times.

 

Fold up chairs are permissible but after dark when the arenas are at their busiest, we request that they are removed. Wind shields or gazebos cannot be brought into the festival arena. Due to the nature of the site (being a museum surrounded by buildings) it is shielded from the wind and cannot accommodate gazebos.

 

Accessibility

We assume that, whereas the disabled person wants to come to Weyfest, the carer may not and so the disabled person must purchase a normal ticket (+ campsite pass if camping) and, on production of proof of disability at the box office on arrival, the carer will be entitled to purchase a carer ticket at half of the gate price. This is limited to one carer for disabled persons over the age of 16 for festival entry only and does not include camping or campervan passes. Where it is imperative that a second carer is necessary to accompany the disabled person, documentation to that effect must be presented to the Box Office staff on arrival. All discount carer passes are sold at the discretion of the Box Office staff following receipt of an acceptable form of proof of disability.

Acceptable forms of proof of disability are:

Eligibility for Middle or Higher rate DLA (for care or mobility) or

Receipt of enhanced rate PIP.

Disabled parking badges, disabled railcards or any concessions other than those listed above are not valid.

For those that are not camping there is a disabled parking area adjacent to the festival entrance. On arrival please let the stewards know that you are disabled and they will direct you to the parking area. If you are camping, there is a separate disabled parking and camping area adjacent to the exit of the campsite. There are also disabled toilets in this area.

Almost all the site has good disabled access including the arboretum. Disabled toilet facilities are available for the festival and disabled campers will be situated close to disabled toilets on the campsite.

 

There are raised viewing areas for the disabled at the main stage locations.

Camping

The camp site is open from 10am each day and closes at midday on Monday. You are free to leave the campsite at any time during the weekend but if you wish to return, you must keep your wristband on.

Please do not arrive earlier than the opening time as you will be directed to the car park in order to keep the road clear. Once the site is open, preference will be given to traffic on the road and you may have to remain in the car park until the road is clear of traffic ie. by arriving early you will most likely enter the site later.

Yes, a camping pass is required for each occupant of a tent, glamp, caravan or campervan.

Camping passes are valid for the whole weekend but you may camp for one or two nights if you wish.

The following pitch sizes are available:

SMALL CAMPERVAN

(vehicle size up to 5 metres long x 2.5 metres wide)

LARGE CAMPERVAN or SMALL CARAVAN

(vehicle size up to 6 metres long x 2.5 metres wide)

XL CAMPERVAN or CARAVAN

(Over 6 metres long OR 2.5 metres wide)

Please note that each occupant of a campervan or caravan will require a camping pass.

 

Unfortunately not. It is a health & safety requirement that cars must not be parked adjacent to tents, campervans or caravans. However, the car park area is very close to the camping area and you are permitted to drop off your camping equipment in the campsite before parking your car. Caravans must be unhitched and the car parked in the adjacent car park.

 

Sorry, no. It’s a health & safety thing.. However, there is a tent zone in the campervan field for those who wish to camp near to their friends that are in campervans. On arrival, simply follow signs for the morohome/campervan site.

 

Campervan and caravan pitches are 6 metres wide and allow for a campervan/caravans up to 3m in width to be sited in the centre of that space. This is to ensure that everyone is comfortably sited and have 3m of space between each neighbour. If your awning takes your overall accommodation width much over 3m, and to be fair to all campsite occupants, then you should buy a second pass unless you are sited next to friends and they are happy for you to encroach on that space with your awning.

 

Yes, as long as there is no engine it is classed as a tent. You may tow it to your pitch and then must move the car to the car park.

 

No. Camping is restricted to designated camping areas and vehicles other than caravans, campervans or vehicles permanently converted for the specific purpose of accommodation are not permitted to stay on the campsite. Sleeping in the car park is not permitted.

 

Please don’t bring a 6 man tent if you are camping alone – bring friends instead!

 

here are fresh water standpipes at regular distances  around the campsite and water butts for fire fighting. The main campsite toilets are posh! – and there are a few single toilets for convenience.

Showers are provided – tokens can be purchased from the ticket desk or in advance from the Tickets page. Showers are not available on Monday.

 

Small diesel generators are permitted but must be switched off at night. Petrol generators are not permitted.

BBQ’s are allowed but must be off the ground. Flat throwaway BBQ’s or any type of open fire are not allowed.

There are a limited amount of electrical hook-ups available for purchase in advance (only) from the Tickets page.

Hook-ups are ONLY available for the Glamping area, motorhome/campervan site and disabled camping area and are available until approx 10 am Monday.

Amenities

Oh yes.. We have plenty of toilets that are cleaned and serviced constantly throughout the weekend and topped up with soft toilet paper.. The majority of these toilets are posh!

Sadly not – we’ve tried this but the provider charged the customer too much per transaction and so it was hardly used. The General Store and some other traders offer cashback however.

Yes, of course! There’s a reconstructed village playground, a sci-fi zone and plenty of activities for kids too. It’s great for the whole family! Children under 10 are admitted FREE. Children under 16 must be accompanied by a ticket-holding adult.

Yes they will! Please note that the railway is run by the Old Kiln Museum and there is a small charge to help maintain it.

Other Stuff

The Rural Life Museum is administered by the Old Kiln Museum Trust, a registered charity (no. 289150).  A share of all profits will be donated to the Rural Life Museum.

Please email info@weyfest.co.uk

Not if you are over 21. If you are under 21 please read the Challenge 21 rules below:

Weyfest will be operating the Challenge 21 initiative which aims to cut down on underage alcohol sales and highlights the fact that:

“if you are lucky enough to look under 21 you will be asked to prove that you are over 18 when you buy alcohol”.

Acceptable forms of proof are: photocard driving licence, passport or PASS* accredited proof of age card.

The ‘Challenge 21’ initiative encourages sellers of alcohol to ask for official forms of identification from anyone that appears to be under 21-years-old.  If a trader suspects someone is under that age and doesn’t have the relevant identification, eg passport, photo driving licence, citizencard, they will not be served.  Stewards on site also have the power to request proof of age if they see anyone drinking alcohol who appears to be under age.

The scheme is being promoted because it can be very difficult to identify accurately whether someone is 17, 18, 19 or 20 but is usually easier to determine whether someone is 21. However if young people have official identification to prove they are over the age of 18 they will of course be served legally.

As the venue is an outdoor museum, with lots of valuable wooden artefacts to protect, smoking  and vaping is restricted to the Beekeeper’s Stage arena and campsites.

Please send your query to info@weyfest.co.uk

Please contact Waverley Borough Council 01483 523333

Weyfest Terms & Conditions